We strive to send out every order as quickly as possible following proof approval. A number of factors affect how quickly your project is completed, including
- Quantity ordered
- Production method (digital vs. offset)
- Ink coverage
- Drying time
Most projects take between 3 and 5 days. When you approve your proof, we will give you an estimated delivery date. This estimate date will include any special considerations specific to your order and consider your selected shipping method. If you need your completed project more quickly, our rush service will remove one day from your production time. This is not applicable to business card orders, as they already have a standard one-day turnaround.
Factors Affecting Delivery Times
Please understand that the estimated delivery date is only an estimate. We will do everything in our power to meet this date. However, weather, shipping delays and other factors beyond our control may affect our ability to do so.
Special note: Our print and ship time is dependent on the product ordered. Your entire order will ship when all items are ready, even if some items are ready sooner. If you need something shipped more quickly, please place separate orders for items needed more quickly and select faster shipping options, or apply the rush fee as needed. See our shipping page for more details regarding shipping transit times and order turnaround.
The most common problem with art upload is file size. Please make sure your artwork is under our 30 MB limit. Use file compression (LZW, ZIP) to decrease file size if needed.
All artwork should be flattened and at 300 DPI. We prefer TIF, JPG, PDF, EPS and AI files. If you are using another piece of software (InDesign, Quark XPress, Publisher, etc.), please create a PDF file from your software. To create a PDF file, use a File->Save As command, an Export command, or from within your Print dialog. Most of the time, creating a Press Quality PDF will result in a file well below our 30 MB limit.
If you continue to have problems, please send an email to firstname.lastname@example.org or contact us via Live Chat. We will send you instructions about uploading your file to our FTP site.
Finally, please include your Megastore Printing account name and Order ID in the “FTP Special Instructions” section. We will contact you within one business day if we have any questions or concerns.
Are the fonts, colors or images in your PDF not what you expected? Here are a few steps to correct them.
- Make sure your art is saved as CMYK and all fonts are included, or convert all type to outlines.
- Any spot colors convert to CMYK in our prepress process, so please keep that in mind when creating your artwork.
- Be aware that spot colors sometimes shift when they convert to CMYK.
If you need assistance adjusting your artwork once you receive your proof, please email us at email@example.com. You will receive a response within one business day.
Please make sure to state what the issue is in your email so we can suggest corrections. Check out our reference library for helpful guides for art setup and ways to avoid common problems.
You may reach us by email at firstname.lastname@example.org, talk to us with Live Chat through the link at the bottom right corner of the web page, or call us at 800-842-0191. We are happy to walk you through placing an order on the website. However, all Megastore orders must be placed by the customer.
Design guides for Adobe Photoshop, InDesign and Illustrator are all available. There is also a PDF format design guide for use in other software packages. We can accept files less than 30 MB in TIF, PDF, JPG, PNG, EPS and AI formats.
- Please do not send transparent or layered files, as these may not reproduce correctly
- Convert all fonts to outlines, or embed them
- Utilize file compression software to decrease file size
- We recommend LZW or ZIP compression
We guarantee our quality! If you are unhappy with your finished product, please take pictures showing the defect and showing that it occurs more than once in the order. Email the pictures to email@example.com.
A manager will evaluate the defect and respond within one business day. Should the product be deemed defective and is a Megastore Printing error, we will reprint the order and ship it at our expense. If the product is not found to be defective or if the defect was apparent during proofing,
Megastore Printing may at our discretion issue store credit or offer a reprint. All sales are final, and full refunds are offered at the manager’s discretion only.
Due to the nature of personalized printing, we have a no-return policy as business cards or flyers for you will not work for anyone else.
Please let us know if something is not right with your print job and send us pictures and file a claim. We do our best to do it right, when it is not we will replace or refund as needed.